General Delivery
(Excluding Safes)
We will deliver your order in the fastest and safest way possible as soon as payment is cleared and the stock is available. We use Royal Mail and UPS for our deliveries. Most orders are sent with Royal Mail and for orders under £250 these will be sent using the Royal Mail Signed For 1st Class delivery service which is Insured by us and should arrive within 1-5 days from the day of dispatch. Orders above £250 will be delivered using the Royal Mail Special Delivery service which should be guaranteed to arrive the NEXT day after the day of dispatch. Large silver orders will be delivered by UPS and will arrive 1-2 days after the day of dispatch. For most orders within the UK the UPS service is next day except to outlying areas of the UK.
Our packaging is discreet and we do everything to minimise the chance of anyone guessing the contents of the parcel. No reference to bullion or coins will be on the packaging. We fully understand the need for discretion and security.
We ask that you assist us in getting the order to you safely by making sure that the addresses you register are correct and that any card payments are made from a card registered in both your name and also to your address.
ALL parcels of any value are fully insured by us until signed for by someone at your address.
Ownership of goods passes to the customer once full payment is received and a signature has been accepted at the address provided by the client at the time of order.
Any failure to deliver an order on our part will result in a full refund of the original amount paid or goods as a replacement. No liability will be accepted by us for any price fluctuation in those circumstances. We cannot be held responsible for delays to the postal system which may affect delivery of your goods, which are beyond our control.
Collection
Orders that have been fully paid in advance can be collected from our store after we have contacted you to inform you that your package is ready to collect.
When you come to collect you must produce identification and a copy of the invoice for the goods you are collecting. We cannot release the goods to 3rd parties.
We do NOT keep any goods on site and therefore it is not possible to collect any goods other than those ordered and packaged ready for collection. See our FAQ for more details on our collection service.
Cancellation and Returns
The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control.
In the event that you wish to cancel an order after it is placed, in consequence of a price fluctuation, the cancellation charge will be 2.5% of the total order value, plus any consequential loss owing to the fluctuation in the price of the metal. This cancellation policy is applicable for in stock, pre-ordered and special order items. Should you not be able to supply documents required to complete our compliance requirements which results in a cancellation of your order, the cancellation charges will apply.
You are entitled to return any product that you are dissatisfied with to us, however we will not be responsible for any postal charges. If we find that the goods you have returned are of satisfactory quality the return of the goods to yourself will be subject to a return postal charge.
